If you've forgotten your password or want to change it, you're welcome to reset your Polymail password whenever you would like! We have a few ways to do that. 

  1. You can go directly to Polymail Web here on either your phone or computer's internet browser. 
  2. You'll see a login screen with blue Forgot Password link at the bottom:

Click that blue Forgot Password link and our system will send you an email allowing you to reset it. 

If you're using Polymail Web or our Mac app and are already logged in, you can reset your password within the app as well by:

  1. Click on the small carrot in the lower left corner of the app, and then on Settings in the menu that appears.
  2. Click on the Profile tab on the left side of the screen. You'll see your name settings, Polymail login ID, and an option to change your password there:

Click "OK" and we'll send you that password reset email.

Please note that password reset links are valid for 1 hour only. 

Did this answer your question?