If you're noticing you have email drafts stuck in your Outbox, it may be the result of something going wrong that can only be seen with advanced diagnostics . 


To find your Polymail debug diagnostics file, we'd recommend you follow these steps:

  • Open the Command Center ( Mac: Command ⌘ + J; Windows: CTRL + J)

  • Type in Debug

  • Click Download Debug Diagnostics

  • Send that file over to us

 It doesn't effect any other application or any files related to your desktop computer's operating system.