Troubleshooting
Advanced Debug Diagnostics in Polymail
Last updated on 24 Oct, 2025
If you're noticing you have email drafts stuck in your Outbox, it may be the result of something going wrong that can only be seen with advanced diagnostics .
To find your Polymail debug diagnostics file, we'd recommend you follow these steps:
Open the Command Center ( Mac: Command β + J; Windows: CTRL + J)
Type in Debug
Click Download Debug Diagnostics
Send that file over to us
It doesn't effect any other application or any files related to your desktop computer's operating system.